Knowledgebase

Frequently Asked Questions

• What documents are needed to verify my account?
• How can I make a redemption?
• I forgot my password, what can I do?
• How can I receive more coins?
• My details have changed, what should I do?
• The game is stuck/keeps loading, what should I do?

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Verification

• Why do I need to verify my account?
• What documents are needed to verify my account?
• Where can I see the status of my verification?
• How can I verify my phone number?
• How do I verify my email address?

Redemptions

• How can I make a redemption?
• What is the status of my redemption?
• Can I make a redemption to someone else's account?
• Can I redeem my Gold Coins?

Purchases

• What payment options are available?
• Where can I see my purchase & redemption history?
• Can I use a payment method that is not in my name?

My Account

• I forgot my password, what can I do?
• My details have changed, what should I do?
• Is it allowed to have more than one Smiles account?
• I can not access Smiles Casino, what should I do?

Technical Issues

• The game is stuck/keeps loading, what should I do?
• Account safety
• How do I check my gameplay history?

Responsible Social Gaming

• What is a time limit?
• What is a purchase amount limit?
• What is a session reminder?
• How can I change a limit?
• I would like help with my gameplay
• How can I take a break from playing?

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Casino

• How do I access Smiles Casino on my mobile?
• What is the difference between Gold Coins and Smile Coins?
• Can I play from anywhere?
• Is it free to play?
• What is a RNG?
• What is RTP in a game?

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Promotions

• How can I receive more coins?
• How can I participate in competitions on social media?